We’ve pulled together a list of our customers’ most popular questions and our answers. If you don’t see your question answered here, please contact us here.
I have a question about a product I see online, who should I call?
You are welcome to call our San Francisco location at 415-421-2600 or our Palo Alto location at 650-327-2211 during business hours. For more information about our hours of operation and directions to our stores, visit our Locations page here.
Why can’t I buy your products online?
Currently, we do not sell products online because we feel it’s important to invest time with each and every one of our customers to ensure the best buying experience possible. We are happy to schedule a call, Skype or Facetime with you on any piece you may be interested in on our site. Our plan is to launch e-commerce in the near future when we can ensure that you will receive the same level of personal assistance virtually as you would in one of our stores.
Are all of your pieces in stock?
If an item is listed on our website, it is in stock*. However, we also make these products available in our Shreve & Co. stores and there is a small chance that an item could sell in one of our stores and isn't removed from the website immediately. If you would like to schedule an viewing, we will hold the piece until your arrival. You can do that by clicking the "Schedule a Viewing" button on any product page or by scheduling an appointment here.
*Please Note: Many of our items may need to special ordered to accommodate individual sizing.
Do you offer appraisal services?
Yes, we are happy to appraise your family heirloom, an entire estate collection or a new purchase at both of our locations. We provide this documentation at no additional charge when you purchase from Shreve & Co. If the piece was purchased from another retailer, we charge $150 per item for a new appraisal. You can learn more about these services here.
Do you make custom engagement rings or jewelry?
Yes, we have a team of experts that can help you design your one-of-a-kind piece. If you would like to schedule a appointment to speak with our service team about a custom design, please contact us here. You can also see some examples of our work here.
Do you service watches or replace batteries?
Yes, we can service almost every Swiss timepiece and have extensive experience repairing watches made by Patek Philippe, A. Lange & Sohne, Breitling, Baume & Mercier, Jaeger-LeCoultre, Panerai, IWC, Bell & Ross, Longines, Nomos Glashutte, Parmigiani, Piaget, Rolex, Tudor, Vacheron Constantin and many other luxury watch brands. You can see a more detailed list of our services on our Repairs and Service page. If you would like to schedule a watch service, please contact us here.
Do you repair watches and jewelry?
Yes, at Shreve & Co. we offer a wide variety of jewelry and watch repairs. Depending on the amount of work that needs to be performed and the cost of the materials involved, the price of your repair may vary. When we take in your repair, we will provide you with an estimate of cost and time for your approval. Learn more about our offerings on our Repairs and Service page. If you would like to schedule a repair, please contact us here.
Do you offer engraving?
Whether you are looking for a personalized message, monogram, family crest, corporate logo, or signature, our engravers will create a work of art that will can be passed down from generation to generation. If you would like to receive an estimate for an engraving project, please contact us here.
*Please Note: Not all items are engravable. We are happy to inspect your item to determine its eligibility and successful outcome.
Do you offer complimentary gift wrapping?
Yes, we offer complimentary gift wrapping at no additional charge on any of our items.
Do you buy estate jewelry?
We do actively buy jewelry and timepieces directly from the public depending on the piece. You are welcome to contact our estate jewelry manager, Peter Hernandez here.
Is Shreve & Co. still a family owned business?
Yes, we are a family owned business. Shreve & Co. is currently owned and managed by the Schiffman and Suna families who have been dedicated industry professionals since 1893. Read more about our story here.
I’m interested in working for Shreve & Co., how do I apply?
We are always looking for individuals in every area of our business – sales, merchandising, repairs and service. If you are interested in submitting your resume, visit our Careers page to apply.